General Sales Conditions
BALIK WEBSITE - CONDITIONS OF SALE AND DELIVERY
APPLICATION OF THE GENERAL CONDITIONS OF SALE
In these General Conditions of Sale the term “BALIK ” means BALIK RAUCHEREI IM TOGGENBURG AG; “Client” means any person or entity purchasing a product from Balik; “Contract” means any agreement to the effect that buyer shall purchase products from the website Balik; “Goods“ means any product sold or licensed by Balik; These conditions shall govern any sale and delivery and any offer made by Balik.
IDENTIFICATION
The contract is concluded between
BALIK RAUCHEREI IM TOGGENBURG AG
IM MOOS
9122 MOGELSBERG
Phone. +41 (0)71 375 60 60
Fax: +41 (0)71 375 60 75
Email: info@balik.ch
And
The client
ORDERS
You can place your orders by telephone, using our free order number +41 (0) 800 / 837 560, , by fax using number +41 (0) 71 / 375 60 75, by email with info@balik.ch, or via our Internet shop at www.balik.com. We are pleased to advise you personally, and give you additional information over the phone from Monday to Friday from 8.00 a.m. to 4.00 p.m. Our answering service is connected outside these times. Please note that the Balik website does not process orders and transactions automatically. Therefore, once you completed your order, you will be contacted either by phone or by email by a member of our team.
DELIVERY
DELIVERY IN SWITZERLAND
Delivery is usually made within 24 - 48 hours throughout Switzerland (except on public holidays and weekends) if the order is received by 4.00 p.m. Our parcels are always dispatched by express post in special packaging containing cooling elements, because our products are perishable. Please place the goods in a refrigerator immediately upon receipt. All shipping costs will be at your charge. We guaranty that all products are in perfect conditions leaving Balik AG and that we are not responsible for any damages caused during the transport.
INTERNATIONAL DELIVERIES
Balik AG can reserve the right to use a third party to deliver internationally.
PRICES
Our prices are net, and inclusive of value-added tax. We can only quote provisional prices for consignments destined abroad, on account of the differences concerning forwarding charges and value-added tax. All earlier prices cease to apply on publication of this catalogue or price list. We reserve the right to make price adjustments and we shall notify you of this before processing your order, if such a case arises. BALIK attaches great importance to supplying only the best quality. Therefore, it may occur that we do not hold a particular item in stock at the delivery date desired by you. In this case, we shall substitute this item with another of at least the equivalent standard, without prior notice and at no extra expense for you.
Our Prunier caviar selection in original tins and our Balik salmon are all hand packed individually. Therefore, the prices shown for these products are approximate, and subject to a variation of plus or minus 5% depending on their weight.
ALCOHOL
Please note that BALIK can not sell alcohol to people under 18.
RETURN AND CANCELLATION
You have a general right to return non food goods only within a period of 14 days.
You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. For fresh good return, please see the article “Further conditions of delivery”.
DATA PROTECTION
For processing your order, we store your address and other data relating to the order. We guaranty protection of your personal particulars, according to the provisions of the international data protection law. We assure you that we shall not pass details of your address and that of the recipient of gifts, to a third party.
CLIENT OBLIGATION
The client is personally liable for its choice of items and after delivery is entirely responsible for the conservation and consumption of the items. The client must consume the items before the expiration date.
Balik, Caviar House & Prunier and all the products appearing on the web site cannot be resold.
Client represents and warrants that it is purchasing Products or Services from Balik for its own account and use and not on behalf of any other person or entity.
The client assumes all risks once they have left Balik. If any damage occurred to the goods during shipping, a funded protest should be addressed to the courier. Unless presented with such a document, Balik declines all responsibility regarding shipping and will not be liable for any damage unless expressly accepted otherwise by Balik.
PAIEMENT METHOD
You can pay by credit card issued by American Express, MasterCard or VISA. We will ask you only over the phone for your credit card number and the expiry date. Naturally, we shall only charge you on dispatch of your order. As of January 2010, orders will be delivered upon proof of payment which will be done either by credit card or by bank transfer. You can ask to open an account and Balik reserves the right to accept your request.
FURTHER CONDITIONS OF DELIVERY
All our offers are subject to change without notice. Invoicing is made according to the actual quantity delivered where the items are priced in kilograms or grams. We can only acknowledge any possible complaints concerning the goods within 24 hours following receipt of them, in view of the fact that our products are perishable. Please keep the queried product in safe custody for an analysis to be carried out by us. We expect that goods are returned in the same condition as they were on purchase. Please do not forget to return the package to us as quickly as possible by express post. Any credit balance arising from the return will be settled by us without delay, unless you wish to use it for a further order. These general sales conditions may not be cancelled by our customers by terms stipulated on their part. The orders for delivery placed with us are in all cases subject to the law of Switzerland, and Flawil is deemed to be agreed as the place of jurisdiction.
MISCELLANEOUS
Our offer is subject to change without notice. Because our products are not mass-produced articles, slight deviations from the photographs and specifications contained in the website may occur.
APPLICABLE LAW AND CHANGES
These General Sales Conditions are under Swiss Law. We reserve the right to change or adapt them anytime.
